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Common Questions

ORDERING
How can I order from your website?
To place an order, please send your request at sales@fibermax-paints.com or call us at +30 2428 092210. In your email, kindly specify the products you would like to purchase and the quantities you wish to order. After receiving your order, our customer service team will promptly provide you with a price quote.
 
PAYMENT
How can I pay for my order?
Payment is possible via pre-payment wire transfer. Our bank details are:
Beneficiary: FIBREMAX Ltd
Bank: EFG EUROBANK
IBAN: GR64 0260 0780 0004 7020 0887 329
BIC (SWIFT CODE): ERBKGRAA
 
PACKAGING
How do you pack your goods?
Our company takes pride from our cautious, experienced and robust packaging. All products are packaged in accordance with standard packaging methods in such a manner as to prevent damage and contamination during shipping and storage. We take no shortcuts, and we know that our persistence in that field adds great value to our products, and satisfaction to our customers.
 
SHIPPING
How much would it cost to ship the goods I wish to have in my place?
It depends on the weight and volume of your order. After receiving your order, our customer service team will provide you with the best shipping quote.
 
How do you ship your orders?
Depending on country of destination, for our e-shop orders we use DHL freight, or other shipping companies. We notify you by e-mail upon shipping.
 
How long will it take to receive an order?
Shipping times may vary from 5 to 7 working days (and up to 14 days for the very remote places of the world.) Indicative delivery times can be found on the websites of the shipping companies.
 
How can I track my order?
Fibermax will send a dispatch notification via e-mail with tracking information, as soon as your order is shipped. If you wish, you may always contact our sales team for further help.
 
Could I pick up the goods myself from your facility?
Certainly, once your order is ready you may come by to pick up your goods.
 
TAXATION
I live in the EU. I run a tax registered business. Can I get an invoice without European VAT?
Yes, if you are a professional. Please submit your VAT ID number to us when you place your order. If your number is registered for intercommunity trading you will not pay for VAT. For more details please refer here.
 
I live in the EU. I am a non professional (home) user of these materials. Can I get an invoice without VAT?
No, according to EU law all non professionals have to pay for VAT.
 
I live out of the EU, can I get a VAT free invoice?
Anyone who lives out of the EU (professional or not) does not pay for VAT.
 
I live out of the EU, what import taxes will I have to pay upon import in my country?
Import tax rates may vary from country to country. In general, in most countries, advanced composite materials are considered high tech products and are tax free. In any case, your customs agent knows which of the products you would like to purchase are subject to import tax in your country.
 
RETURN/REFUND POLICY
I have lost or damaged or defective product(s). Can I get it replaced?
Fibremax Ltd has full replacement or money back warranty return policy on all defective and/or damaged or lost or unopened packages and products. If you do not refuse delivery (in case of damage,) please notify our company by e-mail with pictures of the damage or defect. Items for replacement, credit note or refund should be shipped back to us within thirty (30) days after delivery. We will reimburse the return shipping costs only if the return is a result of our error (incorrect, damaged or defective item, etc.)
 
TECHNICAL
Could you help me choose the most suitable product? One that would work better for my project?
Yes, if you tell us about your project and process. Call us or send an e-mail to describe your product and explain your process. After this, Fibremax Ltd technical stuff will try to suggest the material that may work better for you.
 
I do not have any technical knowledge. Could Fibremax Ltd teach me how to use these products?
Our technical support personnel will try to answer to your particular technical questions and help out with your particular manufacturing problems. Teaching from A to Z is possible only for large customers.
 
I would like to develop a particular product. Could Fibremax Ltd help me with it?
Yes, if you are our customer, (up to a reasonable point) this is a free service.
 
I am not a Fibremax Ltd customer. Can I use your technical service?
Yes, but partially. Our technical personnel are obligated to devote more time to help our customers.
 
PRIVACY
Will Fibremax Ltd transfer my personal information to third parties?
Fibermax will not forward your information to any third party unless required to fulfill your order. We would never sell our customers' data to others, and view respect of privacy to be of utmost importance.
 
GENERAL
I haven't found the answer to my question. What should I do?
In the event you haven't found the information you're looking for in the above FAQs, our customer service team will be happy to help you. Please e-mail us at info@fibermax-paints.com.